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After Sales

  • When you buy a Volkswagen, you know you are getting so much more than just a car. After Sales Service and support is the next stage in your journey. We, at Rola VW Hermanus, have first class technicians to ensure that you and your Volkswagen are always taken care of. With Volkswagen’s revered expertise and German engineering, we give your Volkswagen the love it deserves and ensure it runs exactly as it should. After all no one knows your Volkswagen better than we do.

    Book a Service
    Book a Service
  • At Volkswagen, we aim to keep your Volkswagen a Volkswagen by offering you a range of Volkswagen original equipment, tried and tested parts and accessories to suit your every need. At Volkswagen, the safety and satisfaction of our customers always comes first. Volkswagen Parts are designed specifically for each individual model, ensuring optimal vehicle operations, uncompromised safety and perfect compatibility. Volkswagen owners experience consistent peak performance with Volkswagen Parts.

    Parts Enquiry
    Financial Instalments
  • Service

    Why service with Volkswagen

    With Volkswagen EasyDrive Service and Maintenance Plans, you get qualified experts, genuine parts, real value-for-money and a nationwide dealer network that provides all the things you’ve come to expect from the people behind the People’s Car.

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    Vehicle Health Check.

    Ensure better performance, better safety and a better resale value when you bring your Volkswagen into Rola VW for a vehicle health check.

    Vehicle Health Check.

    Ensure better performance, better safety and a better resale value when you bring your Volkswagen into Rola VW for a vehicle health check.
    It is recommended that you have your Volkswagen checked at least once a year or before undertaking any long distance journeys. Older Volkswagen's should consider a health check twice per year.

    Our 20 point health vehicle care check includes:

    Check engine oil
    Inspect brake discs and/or drums.
    Inspect wiper blades.
    Inspect brake pads & shoes for wear and/or contamination.
    Inspect V belts for cracking, fraying & wear.
    Inspect brake hydraulic system.
    Check engine coolant level & condition.
    Inspect C.V. Boots (Front wheel drive cars).
    Inspect condition of radiator hoses.
    Visual check of shock absorbers / struts
    Inspect for coolant leaks, radiator.
    Inspect condition of exhaust system.
    Inspect windshield washer operation & fluid level.
    Visually inspect undercarriage / check for signs of leakage / damage.
    Test operation of turn signals, brake lights, headlights & taillights.
    Brake fluid condition.
    Check brake pedal for proper travel.
    Inspect front & rear wheel bearings play.
    Check Tyres.
    Check steering rack boots.





    Personalised service check-in.

    A friendly Service Advisor or apprentice is awaiting your arrival and a Vehicle Check-In with a Personal Touch.

    Personalised service check-in.

    What can I expect when I bring my Vehicle into Rola VW? A friendly Service Advisor or apprentice awaiting your arrival and a Vehicle Check-In with a Personal Touch. You will receive a Personalised Service Check-In with a trained Service Advisor who together with you will inspect and advise you on your Volkswagen.

    What does it entail? It's Fast and Free - This check will only take 4-8 minutes. Peace of Mind - Thanks to a comprehensive discussion with a trained expert, you will be at ease knowing the exact condition of your valuable Volkswagen.

    Our Inspection Includes:

    Windscreen and windows
    Wiper blades and nozzles
    Interior lighting
    Active warning lights
    Engine visual check (cables/ hoses/ belts/ battery)
    Oil levels
    Boot compartment: Warning triangle, toolkit and tyre repair kit





    WHAT HAPPENED TO MY SERVICE BOOK?

    Did you know that your physical Service Book has been replaced with a Digital Version? This is to ensure that all your service information is housed on a central platform, making it easier to retain and convenient to access. All you need to do is go to Rola VW and supply them with your VIN and they will be able to print you a copy of your Service History.

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    WHY BRING YOUR VOLKSWAGEN TO ROLA Volkswagen

    We know how much your Volkswagen means to you. It's more than just a car, it's a valued part of the family and every journey you go on. From road trips to business trips, drive-ins to just taking a drive. Which is why we've created EasyDrive Service and Maintenance Plans that ensure your ride is a smooth one.

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    Qualified expert technicians

    When it comes to your Volkswagen, you want someone who knows it inside and out. No one knows your car better than you, and the people who made it. Which is why our team of qualified expert technicians go through rigorous training to ensure your masterpiece of Germanus engineering keeps driving like a dream.

    To become a certified Volkswagen Service Technician, each expert has to complete 360 hours of training, and 960 hours to become a Master Technician. You can rest assured, knowing that each and every expert is equipped with the skills needed to use our sophisticated on-site tools and systems, to diagnose problems and upgrade software.

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    Customer Experience

    To make sure you can keep doing life, we've taken care of the ride by offering Volkswagen EasyDrive Vehicle plans which provide a multitude of benefits over and above great services, like protection from the future price increases/inflation, enhanced resale benefits, etc.

    Your Volkswagen and wellbeing are our top priority. To ensure you have complete peace of mind, we strive to provide the very best in customer care. From the moment your step into a Volkswagen dealership, you'll receive all the care and experience that truly demonstrates why Volkswagen really is the People's Car.

    In today's world, convenience is key, so we've used our advanced technology to make your experience a pleasant one. From booking your service through the We Connect Go app, to approving any potential work through a video service cam that connects you to our expert technicians, via your smart device.

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  • Parts

    Welcome to Volkswagen Parts.

    At Rola VW, we aim to keep your Volkswagen authentic by offering you a range of Volkswagen original equipment, tried and tested parts and accessories to suit your every need. At Volkswagen, the safety and satisfaction of our customers always comes first. Volkswagen Parts are designed specifically for each individual model, ensuring optimal vehicle operations, uncompromised safety and perfect compatibility. Volkswagen owners experience consistent peak performance with our Volkswagen Parts.

    Parts Enquiry




    Genuine Volkswagen Parts.

    We strive to ensure every Volkswagen represents German engineering at its best. Every part has been carefully designed to meet the highest standards. No matter how small, every part matters. Which is why we only use genuine Volkswagen parts. In fact, we have over 509,089 parts available in our catalogue that we can stock at any given time, and over 40,000 genuine Volkswagen parts readily available in our warehouses in South Africa.

    If a specific part is not available at the time, we'll have it shipped straight from the factory in Germany within 10 days if it is available. To ensure further peace of mind, each and every part purchased at a Volkswagen dealer comes with a Parts warranty*.

    Download the Genuine Parts Brochure here

    Volkswagen Genuine Parts.

    Quality you can trust.

    Genuine Parts® are engineered alongside the development and production process of specific vehicle models. Genuine Parts® not only ensure the best quality with the latest technical advancements, but they also offer uncompromised safety, reliability and performance thanks to their high quality and durability. Genuine Parts® ensure they offer the lowest cost over the life of your vehicle and contribute to maintaining your Volkswagen’s resale value.

    Benefits of Volkswagen Genuine Parts.

    Volkswagen Genuine Parts ensures that all vehicle components are of the same quality and continue to work together in perfect harmony. They are created alongside vehicle development to guarantee the perfect fit. They are of the highest quality, reliable and therefore offer long-lasting hassle-free mobility. Volkswagen Genuine Parts ensure no metal corrosion or damage to the paint, plastic or rubber of your Volkswagen. Genuine Parts offer the lowest cost over the life of your vehicle and contribute to maintaining your Volkswagen’s resale value.

    Download the Genuine Parts Brochure here




    Volkswagen Economy parts.

    The affordable option for Volkswagen’s which are 4 years and older.

    What is an economy part?

    The smartest and affordable addition to the current range of Volkswagen Parts, that is of outstanding quality.This is due to an intensive and rigorous development and testing programme done exclusively by our engineers, and meets the highest international standards.

    Download the Economy Parts brochure here

    What is an economy part?

    The smartest and affordable addition to the current range of Volkswagen Parts, that is of outstanding quality.This is due to an intensive and rigorous development and testing program done exclusively by our engineers, and meets the highest international standards.

    How are economy parts different to genuine parts?

    Economy Parts are adapted specifically to increase the performance capabilities of Volkswagens that are 5 years and older. They are 25% more affordable, with no compromise in their safety, performance and durability. Economy Parts provide a price advantage due to the fact that Economy Parts are inherently more cost effective to tailor-make.

    Download the Economy Parts brochure here




    Volkswagen Exchange parts.
    Return. Recondition. Renew.

    Why fit an Exchange Part?

    Fitting your vehicle with an Exchange Part will ensure an economical repair solution that is as kind to the environment, as it is to your wallet.

    Download the Exchange Parts brochure here

    Volkswagen Exchange parts.
    Return. Recondition. Renew.

    Why fit an Exchange Part?

    Fitting your vehicle with an Exchange Part will ensure an economical repair solution that is as kind to the environment, as it is to your wallet.

    What is an Exchange Part? Exchange Parts are parts that have been refurbished and restored to deliver the same safety and longevity of comparable Genuine Parts, for less.

    When your Volkswagen needs a part repaired and you want to maintain the value of your vehicle, Exchange Parts offer an affordable, more environmentally-conscious solution.

    Exchange Parts are parts that have been reconditioned and restored to deliver the same safety and longevity of comparable Genuine Parts. These parts are readily available and suited for a wide range of Volkswagen models.

    Fitting your Volkswagen with an Exchange Part gives you all the benefits of a Genuine Part, at a reduced price, with the same 12- month warranty.

    Download the Exchange Parts brochure here